Incident report · read from OpenAI's status page
OpenAI incident: Elevated error rates with Brex Cards and U.S. business Mastercards
Ongoing since 18:38 UTC (1 h 37 m so far), impact none.
Timeline
- identified
Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
- identified
Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
Source
OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.
Last checked .
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