Incident report · read from OpenAI's status page

OpenAI incident: File upload errors in ChatGPT

Resolved after 4 h 52 m (3 Nov 2026, 00:46–05:39 UTC), impact minor.

Timeline

1. 3 Nov 2026 at 00:46 UTC identified

   Some users are having trouble uploading files to ChatGPT or getting ChatGPT to read uploaded files. We are working on implementing a mitigation.

2. 3 Nov 2026 at 00:58 UTC investigating

   We’re investigating a potential issue for the listed services and checking how it affects users. We’ll share an update when we know more.

3. 3 Nov 2026 at 02:06 UTC identified

   We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

4. 3 Nov 2026 at 02:51 UTC monitoring

   We’ve applied a mitigation and are monitoring the affected services to confirm recovery.

5. 3 Nov 2026 at 05:39 UTC resolved

   All affected services are operating normally again. We’re sorry for the disruption, and we appreciate your patience.

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 4 Nov 2026 at 09:42 UTC.

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