Incident report · read from OpenAI's status page

OpenAI incident: Help Center Chat Support Degraded

Resolved after 32 m (23 Oct 2026, 21:30–22:02 UTC), impact none.

Timeline

1. 23 Oct 2026 at 21:30 UTC investigating

   We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at support@openai.com for assistance. We apologize for the inconvenience and will provide updates as they become available.

2. 23 Oct 2026 at 21:52 UTC monitoring

   We have applied the mitigation and are monitoring the recovery.

3. 23 Oct 2026 at 22:02 UTC resolved

   All impacted services have now fully recovered.

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 30 Oct 2026 at 15:37 UTC.

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