Incident report · read from OpenAI's status page

OpenAI incident: Delays in customer support responses

Resolved after 2 h 17 m (23 Oct 2026, 03:41–05:58 UTC), impact none.

Timeline

1. 23 Oct 2026 at 03:41 UTC investigating

   We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

2. 23 Oct 2026 at 03:57 UTC investigating

   As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.

3. 23 Oct 2026 at 04:43 UTC identified

   A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

4. 23 Oct 2026 at 05:47 UTC monitoring

   We have applied the mitigation and are monitoring the recovery.

5. 23 Oct 2026 at 05:58 UTC resolved

   All impacted services have now fully recovered.

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 30 Oct 2026 at 15:33 UTC.

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