Incident report · read from OpenAI's status page

OpenAI incident: Support available via email

Resolved after 5 h 29 m (29 Sep 2026, 17:49–23:18 UTC), impact none.

Timeline

1. 29 Sep 2026 at 17:49 UTC investigating

   Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing support@openai.com. We apologize for the inconvenience.

2. 29 Sep 2026 at 17:55 UTC investigating

   Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com.

3. 29 Sep 2026 at 18:50 UTC investigating

   Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com.

4. 29 Sep 2026 at 21:50 UTC monitoring

   We have applied the mitigation and are monitoring the recovery.

5. 29 Sep 2026 at 23:18 UTC resolved

   The issue affecting support chat has been resolved. You can now contact our support team through the Help Center as usual. Thank you for your patience while we worked to restore service.

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 30 Oct 2026 at 16:26 UTC.

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