Incident report · read from OpenAI's status page

OpenAI incident: Mobile users unable to see Work Mode and the Model Picker

Resolved after 24 m (23 Sep 2026, 23:25–23:49 UTC), impact minor, affecting Login, File uploads, Voice mode, Search, Conversations, Compliance API, Image Generation, GPTs, Agent, Deep Research, Connectors/Apps, ChatGPT Atlas, Codex in ChatGPT Desktop, ChatGPT Work and Sites.

Timeline

1. 23 Sep 2026 at 23:25 UTC investigating

   We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT. We are working on implementing a mitigation.

2. 23 Sep 2026 at 23:32 UTC monitoring

   We have applied the mitigation and are monitoring the recovery.

3. 23 Sep 2026 at 23:49 UTC resolved

   All impacted services have now fully recovered.

Affected components

• ChatGPT · Login: degraded for 24 m
• ChatGPT · File uploads: degraded for 24 m
• ChatGPT · Voice mode: degraded for 24 m
• ChatGPT · Search: degraded for 24 m
• ChatGPT · Conversations: degraded for 24 m
• ChatGPT · Compliance API: degraded for 24 m
• ChatGPT · Image Generation: degraded for 24 m
• ChatGPT · GPTs: degraded for 24 m
• ChatGPT · Agent: degraded for 24 m
• ChatGPT · Deep Research: degraded for 24 m
• ChatGPT · Connectors/Apps: degraded for 24 m
• ChatGPT · ChatGPT Atlas: degraded for 24 m
• ChatGPT · Codex in ChatGPT Desktop: degraded for 24 m
• ChatGPT · ChatGPT Work: degraded for 24 m
• ChatGPT · Sites: degraded for 24 m

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 30 Oct 2026 at 16:24 UTC.

Must Have AI is a parody and is not affiliated with, endorsed by or connected to OpenAI, Anthropic or Google. Every outage shown here is read from the provider's own public status page.