Incident report · read from OpenAI's status page

OpenAI incident: Delayed support responses

Resolved after 3 h 33 m (18 Sep 2026 21:36 – 19 Sep 2026 01:10 UTC), impact none.

Timeline

1. 18 Sep 2026 at 21:36 UTC identified

   Some users are experiencing delayed responses from OpenAI Support by email and chat. We’re investigating and will share updates as we learn more.

2. 18 Sep 2026 at 21:59 UTC monitoring

   We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.

3. 19 Sep 2026 at 01:10 UTC resolved

   All impacted services have now fully recovered.

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 30 Oct 2026 at 16:27 UTC.

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