Incident report · read from OpenAI's status page

OpenAI incident: Delays in customer support responses

Resolved after 1 h 55 m (10 Sep 2026, 19:53–21:48 UTC), impact none.

Timeline

1. 10 Sep 2026 at 19:53 UTC investigating

   We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

2. 10 Sep 2026 at 20:45 UTC investigating

   We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.

3. 10 Sep 2026 at 20:54 UTC identified

   We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.

4. 10 Sep 2026 at 21:20 UTC monitoring

   We have applied the mitigation and are monitoring the recovery.

5. 10 Sep 2026 at 21:48 UTC resolved

   All impacted services have now fully recovered.

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 10 Sep 2026 at 23:25 UTC.

Must Have AI is a parody and is not affiliated with, endorsed by or connected to OpenAI, Anthropic or Google. Every outage shown here is read from the provider's own public status page.