Incident report · read from OpenAI's status page

OpenAI incident: Users in APAC region may face increased error in ChatGPT, Work, image generation, file upload, Voice, and Codex Cloud

Resolved after 3 h 46 m (4 Sep 2026, 07:00–10:46 UTC), impact minor, affecting File uploads, Voice mode, Conversations, Image Generation and Codex Web.

Timeline

1. 4 Sep 2026 at 07:00 UTC investigating

   We are investigating the issue for the listed services.

2. 4 Sep 2026 at 09:47 UTC monitoring

   We have applied the mitigation and are monitoring the recovery.

3. 4 Sep 2026 at 10:46 UTC resolved

   All impacted services have now fully recovered.

Affected components

• ChatGPT · File uploads: degraded for 3 h 46 m
• ChatGPT · Voice mode: degraded for 3 h 46 m
• ChatGPT · Conversations: degraded for 3 h 46 m
• ChatGPT · Image Generation: degraded for 3 h 46 m
• Codex · Codex Web: degraded for 3 h 46 m

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 8 Sep 2026 at 15:00 UTC.

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