Incident report · read from OpenAI's status page

OpenAI incident: Elevated errors creating new accounts

Resolved after 31 m (2 Sep 2026, 18:13–18:45 UTC), impact none.

Timeline

1. 2 Sep 2026 at 18:13 UTC investigating

   We are investigating an issue preventing some users from creating new accounts. We will share updates as we learn more.

2. 2 Sep 2026 at 18:39 UTC monitoring

   We have applied the mitigation and are monitoring recovery.

3. 2 Sep 2026 at 18:45 UTC resolved

   The issue affecting new account creation has been resolved.

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 8 Sep 2026 at 15:05 UTC.

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