Incident report · read from OpenAI's status page

OpenAI incident: ChatGPT Work seeing elevated errors and latency

Resolved after 5 h 23 m (31 Aug 2026, 15:04–20:28 UTC), impact major, affecting ChatGPT Work.

Timeline

31 Aug 2026 at 15:04 UTC identified
We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.
31 Aug 2026 at 15:21 UTC identified
We have identified that users are experiencing elevated errors for the impacted services. Plus users are particularly impacted, where Work mode is currently unavailable. We are working on implementing a mitigation.
31 Aug 2026 at 16:02 UTC identified
User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing to work on a mitigation.
31 Aug 2026 at 17:01 UTC identified
User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We We are continuing work on implementing a mitigation.
31 Aug 2026 at 17:52 UTC identified
User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing work on implementing a mitigation.
31 Aug 2026 at 19:29 UTC identified
User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing work on implementing a mitigation.
31 Aug 2026 at 20:01 UTC monitoring
We have applied a mitigation and are monitoring recovery.
31 Aug 2026 at 20:28 UTC resolved
All impacted services have now fully recovered.

Affected components

ChatGPT · ChatGPT Work: partial outage for 5 h 23 m

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 8 Sep 2026 at 15:04 UTC.

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