Incident report · read from OpenAI's status page

OpenAI incident: Unexpected logouts for some ChatGPT web users

Resolved after 3 h 26 m (21 Aug 2026, 19:48–23:15 UTC), impact minor, affecting Login.

Timeline

1. 21 Aug 2026 at 19:48 UTC investigating

   We’re investigating an issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page.

2. 21 Aug 2026 at 20:36 UTC monitoring

   We have applied a mitigation and are seeing recovery from the issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page. We’ll continue monitoring closely to confirm the recovery is sustained.

3. 21 Aug 2026 at 23:15 UTC resolved

   The issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page has been resolved.

Affected components

• ChatGPT · Login: degraded for 2 h 39 m

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 8 Sep 2026 at 15:00 UTC.

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