Incident report · read from OpenAI's status page

OpenAI incident: Error while creating custom RBAC roles for Enterprise users

Resolved after 8 h 23 m (13 Aug 2026, 14:03–22:26 UTC), impact none.

Timeline

1. 13 Aug 2026 at 14:03 UTC investigating

   We are investigating an issue while creating custom RBAC roles for Enterprise users.

2. 13 Aug 2026 at 14:29 UTC identified

   We are still implementing the mitigation.

3. 13 Aug 2026 at 14:49 UTC identified

   We are still implementing the mitigation.

4. 13 Aug 2026 at 15:44 UTC identified

   We are still implementing the mitigation.

5. 13 Aug 2026 at 18:48 UTC identified

   We are continuing to implement the mitigation

6. 13 Aug 2026 at 21:25 UTC monitoring

   We have applied the mitigation and are monitoring the recovery.

7. 13 Aug 2026 at 22:26 UTC resolved

   All impacted services have now fully recovered.

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 8 Sep 2026 at 16:18 UTC.

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