Incident report · read from OpenAI's status page

OpenAI incident: Elevated errors in ChatGPT conversations with files

Resolved after 3 h 13 m (5 Aug 2026, 17:06–20:19 UTC), impact minor, affecting Conversations.

Timeline

1. 5 Aug 2026 at 17:06 UTC monitoring

   Error rates affecting ChatGPT conversations that use files and images have improved. We have applied the mitigation and are monitoring the recovery.

2. 5 Aug 2026 at 20:19 UTC resolved

   All impacted services have now fully recovered.

Affected components

• ChatGPT · Conversations: degraded for 3 h 13 m

Source

OpenAI's own report of this incident, on OpenAI's status page. This page is a record of OpenAI's own report; where the two disagree, theirs is right.

Last checked 8 Sep 2026 at 16:16 UTC.

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