Incident report · read from Anthropic's status page

Anthropic incident: Delays in credit purchases

Resolved after 1 h 57 m (1 Sep 2026 23:26 – 2 Sep 2026 01:24 UTC), impact minor, affecting Claude Console (platform.claude.com).

Timeline

1. 1 Sep 2026 at 23:26 UTC monitoring

   We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.

2. 2 Sep 2026 at 01:24 UTC resolved

   This issue has been resolved.

Affected components

• Claude Console (platform.claude.com): degraded for 1 h 57 m

Source

Anthropic's own report of this incident, on Anthropic's status page. This page is a record of Anthropic's own report; where the two disagree, theirs is right.

Last checked 8 Sep 2026 at 15:06 UTC.

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